Category Archives: SUMBER REFERENSI

Kumpulan referensi jurnal, statistik, dst

Moderating Effect of Gender and Age on the Relationship between Emotional Intelligence with Social and Academic

Moderating Effect of Gender and Age on the Relationship between Emotional Intelligence with Social and Academic Adjustment among First Year University Students

Noor-Azniza, Ishak, Malek, T. Jdaitawi, Yahya Saleh Ibrahim, Farid, T. Mustafa

Subjective Well-Being of Retired Teachers: The Role of Psycho-Social Factors

Subjective Well-Being of Retired Teachers: The Role of Psycho-Social Factors

Anita Sharma

The Level of Cognitive Ability among Learning Disabilities Children

The Level of Cognitive Ability among Learning Disabilities Children in Malacca Malaysia

Tajularipin Sulaiman, Roselan Baki, Putri Zabariah Megat A. Rahman

A Comparison of the Reading Motivation and Reading Attitude

International Journal of Psychological Studies. Vol 3, No 1 (2011)

Comparison of the Reading Motivation and Reading Attitude of Students with Dyslexia and Students without Dyslexia in the Elementary Schools in Ilam, Iran

Zeinab, Mihandoost, Habibah Elias, Prof. Sharifah, Rosnaini, Mahmud

Perceived Social Support and Self-Esteem towards Gender Roles

Asian Social Science. Vol 7, No. 8 (2011)

Perceived Social Support and Self-Esteem towards Gender Roles: Contributing Factors in Adolescents

Cai-Lian Tam, Teck-Heang Lee, Wai-Mun Har, Wei-Li Pook

Historical Comparison Re-considered

Asian Social Science. Vol 7. No. 8 (2011)

Historical Comparison Re-considered

Reza Azarian, Nadezda Petrusenko

Job Satisfaction of Secondary School Teachers

Asian Social Science (ASS).

Job Satisfaction of Secondary School Teachers: A Comparative Analysis of Gender, Urban and Rural Schools

Azhar Mahmood, Saira Nudrat, Muhammad Musaud Asdaque

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Empirical Analysis of Job Stress on Job Satisfaction among University

International Business Research, Vol 4, No 3 . 2011

Empirical Analysis of Job Stress on Job Satisfaction among University

Nadeem Bhatti, Muhammad Aamir Hashmi, Shoukat Ali Raza, Faiz.M. Shaikh, Kamran Shafiq

Abstract

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Contoh Angket Motivasi Kerja

Harap Diperhatikan !!!!! 

Semua kuesioner di situs web ini saya peroleh dari berbagai website.  Sebagian besar memiliki hak cipta. Anda bisa menggunakannya untuk kepentingan penelitian / pendidikan, namun jika untuk kepentingan bisnis, maka akan harus memperoleh ijin tertulis dari pembuatnya.

All questionnaires on this page, collected from some web sites. Many of them are copyrighted. You are welcome to use the instruments for your own research projects. However, you may not use any of them for any commercial purposes without written permission

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Process ………

SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION

International Journal of Business and Management (IJBM)

SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION

Rahim Mosahab, Osman Mahamad, T. Ramayah

Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty

International Journal of Business and Management (IJBM), Vol 6, No 3 (2011)

Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh

Kazi Omar Siddiqi

How Quality, Value, Image, and Satisfaction Create Loyalty

International Journal of Business and Management (IJBM . Vol 6, No 10 (2011)

How Quality, Value, Image, and Satisfaction Create Loyalty at an Iran Telecom

Fazlzadeh Alireza, Khoshmaram Ali, Feyzipour Aram

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The Influence of Customer Knowledge on CRM Performance of Malaysian

International Journal of Business and Management (IJBM)

The Influence of Customer Knowledge on CRM Performance of Malaysian ICT Companies: A Structural Equation Modeling Approach

Hadi Nejatian, Ilham Sentosa, Shishi Kumar Piaralal, Abdul Manaf Bohari

 

Abstract

The business environment is transforming from product-centric to customer-centric. CRM as a customer-oriented business approach is considered as one of the powerful capabilities in organizations which help them to transform themselves to a customer-centric environment. The objective of the studies to configure the constructs of customer knowledge and CRM performance among 201 ICT companies in Malaysia. This study also examines the influence of customer knowledge as exogenous variable on CRM performance as  endogenous
variable as hypothesized. Using structural equation modeling (SEM) analysis method, the results confirmed
knowledge for customer, knowledge from customer and knowledge about customer as constructs of customer knowledge. Financial, customer, internal process and innovation perspective also confirmed as constructs of
CRM performance. The fundamental contribution of this study is determination of the significant interaction effect between customer knowledge and CRM performance constructs in the re-specified model of structural equation modeling (SEM). The utilization of CRM is directly related with increase in customer knowledge, which in turn has positive effect on customer satisfaction. By using knowledge management companies can improve their relationship with their valuable customers to create loyal customers and obtain competitive
advantage.

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A Study of Customer Loyalty Management in Chinese Retail Supermarket

International Journal of Business and Management (IJBM)

A Study of Customer Loyalty Management in Chinese Retail Supermarket

Wen Cheng Wang, Ying Chang Chen, Ying Chien Chu

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Revitalization of Service Quality to Gain Customer Satisfaction and Loyalty

Revitalization of Service Quality to Gain Customer Satisfaction and Loyalty

Sher Akbar, Ahmad Puad Mat Som, Fazli Wadood, Naser Jamil Alzaidiyeen
International Journal of Business and Management (IJBM)

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